1. What isn’t covered by the warranty?

Purchases from Lazada
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products

2. What is a valid proof of purchase?

An Amazon order number or eBay username for a purchase made through AnkerDirect
A dated sales receipt from an authorized Anker Reseller that shows a description of the product along with its price

3. What if I don’t have any proof of purchase?

● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

4. What if I don’t have any proof of purchase?

● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address. 
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address. 
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

5、If the product was

● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address. 
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address. 
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
● If you made your purchase through AnkerDirect, we may be able to locate your order using your email address, name or shipping address. 
● If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. 
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

If you have any questions about our Privacy Policy, please contact us at support@npoleworld.com

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